Who we are
Nela Safaris Privacy Policy
At Nela Safaris, we are committed to protecting the privacy and security of our customers, website visitors, and mobile app users. This Privacy Policy explains how we collect, use, and protect your personal information.
Scope of this Policy
This Privacy Policy applies to:
- Our website (www.nelasafaris.com )
- Our mobile app (underdevelopment)
- Our social media pages
- Our email communications
- Our customer service interactions
- What Personal Information We Collect
We collect personal information that you provide to us, including:
- Contact information (name, email address, phone number, etc.)
- Travel preferences and itinerary details
- Payment information (credit card details, etc.)
- Passport and visa information (if required for travel)
- Health and medical information (if required for travel)
- Marketing preferences and survey responses
We use your personal information to:
- Provide travel services and book tours
- Process payments and manage bookings
- Communicate with you about your travel plans
- Offer personalized marketing and promotions
- Improve our website, mobile app, and services
- Comply with legal and regulatory requirements
How We Share Your Personal Information
We share your personal information with:
- Our travel partners and suppliers
- Our payment processors and financial institutions
- Our marketing and advertising partners
- Our affiliates and subsidiaries
- Government agencies and authorities (if required by law)
How We Protect Your Personal Information
We protect your personal information using:
- Encryption and secure socket layer (SSL) technology
- Firewalls and intrusion detection systems
- Access controls and authentication protocols
- Regular security audits and testing
Your Rights and Choices
You have the right to:
- Access and correct your personal information
- Opt-out of marketing communications
- Request deletion of your personal information
- Lodge a complaint with a supervisory authority
Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Nela Safaris
Email address: info@nelasafaris.com
Phone number: +256752309223
Physical address: Kentmere Plaza, after Finance Trust Bank Hoima Road Nansana Municipality Wakiso District
Effective Date
This Privacy Policy is effective as of 01.01.2025
By using our website, mobile app, or services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.